Returns & Exchanges
Due to the perishable nature of our bakery products, we cannot accept physical returns; however, we are committed to ensuring you enjoy every bite of our handcrafted treats. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery for a full replacement or refund.
Document the Issue
Take clear photographs of the packaging and the products immediately upon arrival to help us verify the damage or error.
Contact Support
Email our customer service team at hello@batchd.co.uk with your order number and the photos of your items.
Internal Review
Our quality control team will review your claim within 48 hours to determine the cause of the issue and approve a resolution.
Resolution Delivery
Once approved, we will either dispatch a fresh batch of treats to your door or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing